Terms of
Service

01Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the registered account created by a User on the Platform.
• "Brand Partner" means any brand, label, or vendor that has entered into a commercial arrangement with Quickeee for the listing, sale, and fulfilment of their products through the Platform.
• "Delivery Partner" means any individual or entity engaged by Quickeee to carry out delivery of orders to Users.
• "Order" means a confirmed purchase request placed by a User through the Platform for one or more Products.
• "Platform" means collectively the Quickeee website (www.quickeee.com), mobile application, and all other associated digital interfaces through which Quickeee offers its services.
• "Products" means all clothing, apparel, footwear, accessories, and lifestyle items listed for sale on the Platform.
• "Services" means all services provided by Quickeee through the Platform, including product listing, ordering, payment processing, delivery, returns, refunds, and customer support.
• "Quality Check" or "QC" means the quality inspection conducted by Quickeee's Delivery Partner and/or store team at the time of processing a return request.
• "Tax Invoice" means a GST-compliant invoice issued by Quickeee in respect of a completed Order.

02Eligibility & Registration

2.1 Eligibility

Use of the Platform and the Services is available only to persons who are competent to form a legally binding contract under the Indian Contract Act, 1872. Accordingly, the following persons are not eligible to use the Platform:

• Minors, i.e., persons under the age of 18 (eighteen) years, unless supervised by and acting under the authority of a parent or legal guardian who is competent to contract;
• Persons who have been declared insolvent, adjudicated bankrupt, or are otherwise incompetent to contract under applicable law;
• Persons whose Account has been previously suspended or terminated by Quickeee for violation of these Terms.

If you are a minor, your parent or legal guardian must create and operate your Account, and by doing so, they accept these Terms on your behalf and are responsible for all activity conducted through the Account.

2.2 Account Registration

To access certain features and place Orders, you must register for an Account on the Platform. When registering, you agree to:

• Provide accurate, current, and complete information, including your full name, email address, mobile number, and delivery address;
• Maintain the accuracy and completeness of your information and promptly update it in the event of any change;
• Keep your login credentials (including password and OTP) confidential and not share them with any third party;
• Notify Quickeee immediately at support@quickeee.com upon becoming aware of any unauthorised access to or use of your Account;
• Be solely responsible for all activity that occurs under your Account.

Quickeee reserves the right to refuse registration to any person, or to cancel or suspend an existing Account, at its sole discretion, without prior notice.

2.3 Accuracy of Information

You are solely responsible for ensuring that all information provided to Quickeee — including your name, delivery address, contact number, and payment details — is accurate, current, and complete at the time of placing an Order.

In the event of a failed or delayed delivery arising directly from inaccurate or incomplete information provided by you, Quickeee shall not be held liable for such failure or delay. In such circumstances, Quickeee may, at its discretion, attempt re-delivery subject to availability and operational feasibility; any additional charges arising from re-delivery attempts due to User error may be charged to the User.

03Nature of Services

3.1 Quick Commerce Platform

Quickeee operates as a quick commerce platform that procures Products from Brand Partners and sells them directly to Users through the Platform. Quickeee takes ownership of the inventory and is the seller of record for all Products listed on the Platform. As such, Quickeee is responsible for the pricing, quality assurance (at the point of dispatch), invoicing, delivery, and post-sale customer experience in respect of all Orders.

3.2 Facilitation of Transaction

While Quickeee is the seller of Products on the Platform, certain aspects of the broader transaction ecosystem — such as payment processing (through third-party Payment Service Providers) and brand-level warranty services (managed by Brand Partners) — are facilitated by Quickeee as an intermediary. In respect of such facilitated services:

• Quickeee acts as a facilitator and technology platform enabling the transaction, and is not a party to the underlying service relationship between you and the relevant third-party provider;
• The terms and conditions of such third-party providers shall govern their respective services;
• Quickeee shall not be liable for any failure, delay, or error on the part of such third-party providers, except to the extent directly attributable to Quickeee's own negligence.

04Products, Pricing & Availability

4.1 Product Listings

Quickeee endeavours to ensure that all product descriptions, images, sizes, colours, and specifications displayed on the Platform are accurate. However, we do not warrant that such descriptions are error-free, complete, reliable, or current. Product images are representative and actual product colours may vary slightly due to photographic and display settings.

4.2 Pricing

Quickeee is solely responsible for the pricing of all Products listed on the Platform. All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise. Prices are subject to change without prior notice. The price applicable to an Order is the price displayed at the time the Order is confirmed by you.

In the event of a pricing error on the Platform, Quickeee reserves the right to cancel the affected Order and issue a full refund, after notifying you of the error.

4.3 Product Availability

All Orders are subject to the availability of Products at the time of ordering. In the event a Product becomes unavailable after you have placed an Order, Quickeee will notify you promptly and offer you the choice of a substitute Product or a full refund.

05Placing & Confirming Orders

5.1 Order Process

To place an Order, you must: (a) select the desired Product(s); (b) select your size, colour, or variant where applicable; (c) confirm your delivery address; (d) select a payment method; and (e) confirm and pay for the Order. Your Order is not confirmed until you receive a written Order Confirmation from Quickeee via the Platform, email, or SMS.

5.2 Order Confirmation

Receipt of your Order and payment does not itself constitute acceptance of your Order. Quickeee reserves the right to decline or cancel any Order at any stage for reasons including product unavailability, pricing errors, payment failure, suspected fraud, or for any other reason at its sole discretion. In the event of cancellation by Quickeee after payment, a full refund will be processed through the original payment method.

5.3 Ordering for a Third Party

You may place an Order for delivery to a third party. When doing so, you must provide the recipient's name and a valid contact number. By providing such information, you represent that you have obtained the consent of the third party to share their details with Quickeee for delivery purposes. Quickeee will not be responsible for failed deliveries arising from incorrect or incomplete third-party contact details provided by you.

5.4 Order Modifications

Once an Order has been confirmed and dispatched, it cannot be modified. If you wish to make any changes prior to dispatch, please contact our customer support team at support@quickeee.com immediately, and we will endeavour to accommodate your request subject to operational feasibility.

06Delivery

6.1 Delivery Commitment

Quickeee's stated aim is to deliver all Orders within 60 (sixty) minutes of Order confirmation, subject to the User's delivery address falling within Quickeee's active serviceability zone. This 60-minute commitment is Quickeee's operational target and not a contractual guarantee. Delivery timelines may be affected by:

• High order volumes during peak hours or sale events;
• Traffic, weather, or other force majeure conditions;
• Incorrect or inaccessible delivery address provided by the User;
• Inability to reach the User or recipient at the time of delivery;
• Technical disruptions or other circumstances beyond Quickeee's reasonable control.

6.2 Delivery Charges

Quickeee charges a delivery fee on certain orders, which constitutes a partial recovery of the total delivery cost. The applicable delivery fee, if any, will be clearly displayed at the time of checkout before you confirm your Order. Quickeee reserves the right to revise its delivery fee structure from time to time with prior notice on the Platform.

6.3 Failed Deliveries

If the Delivery Partner is unable to deliver the Order due to the User being unavailable, unresponsive, or the address being inaccessible, Quickeee will make reasonable attempts to contact the User. If the delivery cannot be completed after reasonable attempts, the Order may be returned to the store. Quickeee reserves the right to charge a re-delivery fee or to process a cancellation subject to the refund policy in Clause 11.

6.4 Packaging

All Products will be packed by Quickeee to ensure reasonable protection during transit. Additional packaging charges, if any, will be disclosed at the time of checkout.

07Payment Terms

7.1 Payment Methods

Quickeee accepts the following payment modes, subject to availability at the time of checkout:

• Credit and debit cards (Visa, Mastercard, RuPay, American Express)
• UPI (Unified Payments Interface)
• Net banking
• Mobile wallets (as listed on the Platform from time to time)
• Cash on Delivery (COD), where available for the delivery location
• Quickeee wallet credits and promotional coupon codes

7.2 Payment Processing

All online payments are processed through Quickeee's third-party Payment Service Providers. By making a payment, you agree to the terms and conditions of the applicable Payment Service Provider. Quickeee is not responsible for any failure, delay, error, or fraud arising in the payment processing infrastructure operated by third-party providers.

7.3 Payment Failure Due to Technical Issues

If payment has been debited from your account but the Order has not been confirmed, Quickeee will initiate an automatic refund to your original payment method within 7–15 business days of identifying the failed transaction. Quickeee shall not be liable for any consequential losses or indirect damages arising from a payment failure due to technical issues. For any payment dispute, contact us at support@quickeee.com with your transaction reference number.

7.4 Tax Invoices

Quickeee is registered under the Goods and Services Tax Act, 2017 with effect from 24 March 2026. Quickeee shall issue a GST-compliant Tax Invoice for every completed Order placed on or after the date of GST registration, made available through the Platform (in the order history section) and/or delivered to your registered email address.

08Intellectual Property Rights

8.1 Quickeee's Intellectual Property

All content on the Platform, including the Quickeee name, logo, trademark, tagline, website design, user interface, software, photographs, product descriptions, graphics, videos, and data compilations (collectively, 'Quickeee IP'), are the exclusive property of Quickeee Private Limited or its licensors and are protected under the Trade Marks Act, 1999, the Copyright Act, 1957, and other relevant legislation.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only.

8.2 Prohibited Uses

You agree not to, directly or indirectly:

• Copy, reproduce, distribute, publish, or create derivative works from any Quickeee IP without express written permission;
• Reverse engineer, decompile, or attempt to derive the source code of any software forming part of the Platform;
• Use Quickeee's trademarks, logos, or branding in any manner that could cause confusion or imply endorsement without written consent;
• Scrape, crawl, or use automated tools to extract data from the Platform;
• Misrepresent your association with Quickeee in any manner.

8.3 Brand Partner Intellectual Property

Products listed on the Platform may bear trademarks, logos, and proprietary designs of Brand Partners. Such intellectual property remains the exclusive property of the respective Brand Partners.

8.4 User-Generated Content

If you submit any content to the Platform — including product reviews, ratings, photographs, or comments — you grant Quickeee a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and adapt such content for the purposes of operating and promoting the Platform. You represent that your content is original and does not infringe the intellectual property rights of any third party.

8.5 Third-Party IP Infringement Policy

If you believe that any content on the Platform infringes your intellectual property rights, please send a written notice to support@quickeee.com with: your name and contact information; a description of the intellectual property right allegedly infringed; the URL or location of the alleged infringing content; and a statement that you are authorised to act on behalf of the rights owner. Upon receipt of a valid notice, Quickeee will investigate and take appropriate action.

09Product Warranties

9.1 Warranty Responsibility

The warranty, if any, applicable to a Product shall be as provided by the respective Brand Partner. Quickeee does not independently warrant the merchantability, fitness for a particular purpose, or quality of any Product beyond what is required under the Consumer Protection Act, 2019 and other applicable consumer protection legislation.

9.2 Manufacturer's Warranty

Where a Brand Partner provides a manufacturer's warranty, its terms shall be as specified by the Brand Partner. Quickeee will facilitate the warranty claim process on your behalf to the extent reasonably practicable. For warranty claims, contact us at support@quickeee.com with your Order details and the nature of the defect.

9.3 Statutory Rights

Nothing in these Terms limits or excludes any warranty, guarantee, right, or remedy implied or conferred by law, including the Consumer Protection Act, 2019, that cannot be excluded or limited.

10Order Cancellation

10.1 Cancellation by the User

You may cancel an Order placed on the Platform only before the Order has been dispatched from the Quickeee store/dark store for delivery. Once an Order has been marked as 'Out for Delivery', cancellation may not be possible — in such cases, you may initiate a return request upon delivery in accordance with Clause 11.

To cancel an Order, use the cancellation option in the 'My Orders' section of the Platform or contact support@quickeee.com. In the event of a valid pre-dispatch cancellation, a full refund will be initiated to your original payment method.

10.2 Cancellation by Quickeee

Quickeee reserves the right to cancel any Order at any stage for reasons including product unavailability, suspected fraudulent activity, inability to verify payment, or operational reasons. In the event of cancellation by Quickeee, a full refund will be processed to your original payment method and you will be notified via email or SMS.

10.3 Repeated Cancellations

Users who engage in a pattern of repeated Order cancellations or who abuse the cancellation policy may, at Quickeee's discretion, have their ability to place Orders restricted or their Account suspended.

11Returns, Refunds & Quality Checks

11.1 Return Eligibility

Quickeee accepts return requests subject to the following eligibility criteria:

• The return request must be raised within the return window specified on the product listing page (typically 7 days from the date of delivery);
• The Product must be in its original condition, unworn, unwashed, with all original tags and packaging intact;
• Products marked as 'Final Sale' or 'Non-Returnable' are not eligible for return, unless defective or damaged;
• Innerwear, undergarments, swimwear, and similar personal hygiene items are not eligible for return.

11.2 Return Process

1. Step 1 — Raise a return request through the 'My Orders' section of the Platform, selecting the reason for return and uploading any supporting photographs if required.
2. Step 2 — A Quickeee Delivery Partner will be assigned to collect the Product from your delivery address and conduct an on-door Quality Check (QC) to verify the condition, tags, and completeness of the returned Product.
3. Step 3 — If the Product passes the on-door QC, it will be transported to the Quickeee store/dark store for a secondary, detailed QC to assess the Product as 'Good' or 'Damaged/Defective'.
4. Step 4 — If assessed as 'Good' upon secondary QC, the Product will be returned to active inventory and a refund will be initiated to the User.
5. Step 5 — If assessed as 'Damaged/Defective', a refund will be initiated in accordance with Clause 11.4.

11.3 On-Door QC Rejection

If the Product fails the on-door QC (e.g., due to missing tags, visible wear, or evidence of tampering), the return request may be rejected and the Product will be returned to you. No refund will be processed in such cases. If you believe the rejection was in error, you may escalate to support@quickeee.com.

11.4 Refund Determination

• Product assessed as 'Good': A full refund of the Product price will be initiated.
• Damage attributable to Quickeee or Brand Partner: A full refund will be initiated, or a replacement Product will be offered at your discretion.
• Damage caused by the User: Quickeee reserves the right to partially or fully deny the refund.
• Discretionary resolutions: In cases involving persistent disputes, Quickeee may, at its discretion and without prejudice, offer partial refunds, coupon credits, or full refunds as part of an amicable resolution.

11.5 Refund Timelines

• Credit/debit card or net banking: 5–7 business days from the date of refund initiation.
• UPI: 5–7 business days from the date of refund initiation.
• Quickeee wallet: Within 24 hours of refund initiation.
• COD orders: To the User's bank account via NEFT/UPI within 7–10 business days, subject to providing correct bank details.

Quickeee is not responsible for delays in refund processing attributable to your bank or payment provider.

12Liability of Quickeee

12.1 Damaged Products

If you receive a Product that is damaged, defective, or materially different from its description, you must report the issue within 48 (forty-eight) hours of delivery by contacting support@quickeee.com or raising a return request on the Platform. Subject to QC confirmation, Quickeee will offer a replacement Product or a full refund at your election.

Quickeee's liability for damaged or defective Products shall be limited to the value of the Product. No consequential, indirect, or special damages shall be payable.

12.2 Late Delivery

Quickeee's 60-minute delivery commitment is an operational target and not a contractually guaranteed service level. Quickeee does not offer monetary compensation, discounts, or refunds solely on account of a delivery delay, unless the delay results in the complete non-delivery of the Order.

In the event of complete non-delivery due to a failure attributable to Quickeee (and not due to User error or force majeure), a full refund will be issued.

Limitation of Liability

To the maximum extent permitted by applicable law, Quickeee's aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the amount paid by you for the specific Order in connection with which the claim arose.

Quickeee shall not be liable for any loss of profits, revenue, business, or anticipated savings; loss of goodwill or reputation; loss of data or information; or indirect, special, incidental, consequential, or punitive damages of any kind.

Nothing in these Terms shall limit or exclude Quickeee's liability for: (a) death or personal injury caused by Quickeee's negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019.

13Indemnification

You agree to defend, indemnify, and hold harmless Quickeee Private Limited and its directors, officers, employees, agents, affiliates, Brand Partners, Delivery Partners, licensors, and service providers (collectively, 'Quickeee Parties') from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your access to or use of the Platform or Services;
• Your violation of any provision of these Terms or any applicable law or regulation;
• Your violation of the rights of any third party, including intellectual property rights, privacy rights, or contractual rights;
• Any content you submit, post, or transmit through the Platform;
• Any inaccurate, false, or misleading information provided by you;
• Your wilful misconduct or gross negligence.

14Disclaimer of Warranties

The Platform and Services are provided on an 'as is' and 'as available' basis, without any warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, Quickeee expressly disclaims all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties as to the accuracy, completeness, or timeliness of content available on the Platform.

You assume full responsibility for your use of the Platform and all risks associated with it.

15Prohibited Conduct

15.1 Prohibited Conduct

In connection with your use of the Platform, you agree not to:

• Provide false, inaccurate, or misleading information in connection with your Account, Orders, or any communications with Quickeee;
• Engage in any fraudulent activity, including placing Orders with no intention to pay, initiating false chargebacks, or manipulating pricing through technical exploits;
• Attempt to gain unauthorised access to other Users' Accounts, backend systems, or non-public areas of the Platform;
• Use the Platform for any unlawful, abusive, defamatory, or harmful purpose;
• Systematically download, scrape, or reproduce Platform content without authorisation;
• Interfere with the operation of the Platform or overload its infrastructure;
• Engage in resale or commercial exploitation of Products purchased on the Platform without Quickeee's written consent;
• Abuse the returns or refund mechanism by making repeated false or fabricated return claims;
• Harass, threaten, or engage in abusive conduct toward Quickeee's employees, Delivery Partners, or customer support staff.

15.2 Consequences of Violation

In the event of a violation of any provision of these Terms, Quickeee reserves the right to take one or more of the following actions, without prior notice:

• Issue a warning to your Account;
• Temporarily suspend your access to the Platform;
• Permanently terminate your Account and refuse all future registration;
• Cancel any pending Orders and refuse future Orders;
• Withhold refunds in cases where the violation relates to fraudulent return or payment manipulation;
• Initiate civil or criminal proceedings against you under applicable law;
• Disclose your information to law enforcement authorities or regulatory bodies as required by law.

16Suspension & Termination

16.1 Termination by You

You may close your Account at any time by submitting a deletion request through the Account settings section of the Platform or by emailing support@quickeee.com. Any outstanding Orders or unresolved disputes must be addressed prior to Account closure.

16.2 Suspension or Termination by Quickeee

Quickeee reserves the right to suspend or permanently terminate your Account, with or without notice, in circumstances including: breach of these Terms or our Privacy Policy; suspicious, fraudulent, or abusive activity; failure to pay for confirmed Orders; use of the Platform for any illegal purpose; or at the direction of a court, regulator, or law enforcement authority.

16.3 Effect of Termination

Upon termination of your Account: (a) your licence to use the Platform shall immediately cease; (b) you will lose access to your order history, saved addresses, wallet balance, and other Account features; (c) any unredeemed wallet credits may be forfeited at Quickeee's discretion, except where required to be refunded by law; and (d) these Terms shall continue to apply to all past transactions and any surviving obligations.

17Advertisement Rights

Quickeee may display advertisements, sponsored content, and promotional material on the Platform from its Brand Partners and third-party advertisers. Quickeee may use your browsing behaviour, purchase history, and preferences to display personalised advertisements — you may manage your advertising preferences through your Account settings or device settings.

Brand Partners may sponsor specific product placements or featured listings on the Platform; such sponsored placements will be identified as 'Sponsored' or 'Featured' where required by applicable advertising standards. Quickeee does not endorse or assume any responsibility for the content or claims made in third-party advertisements.

18Third-Party Links & Content

The Platform may contain links to third-party websites or services that are not owned or controlled by Quickeee. Quickeee has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms of use and privacy policies of any third-party website or service you visit through a link on the Platform.

19Force Majeure

Quickeee shall not be held liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control ('Force Majeure Event'), including acts of God, natural disasters, floods, fires, epidemics, pandemics, government restrictions, civil disturbances, strikes, internet disruptions, or any other event outside Quickeee's reasonable control.

In the event of a Force Majeure Event, Quickeee will notify you as soon as reasonably practicable and will make best efforts to resume performance at the earliest opportunity. If the Force Majeure Event continues for more than 7 (seven) days, either party may terminate the affected Order, and Quickeee will issue a full refund for any prepaid amount.

20Grievance Redressal

20.1 Grievance Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Quickeee has designated a Grievance Redressal Officer. If you have any complaint, concern, or grievance, you may contact:

20.2 Resolution Process

Upon receipt of a grievance, Quickeee will acknowledge it within 48 (forty-eight) hours and endeavour to resolve it within 30 (thirty) days from the date of receipt. In cases involving third parties, resolution may take longer, and Quickeee will keep you informed of the progress.

20.3 Consumer Forum

Nothing in these Terms shall prevent you from approaching the appropriate consumer forum under the Consumer Protection Act, 2019 or any other statutory authority for redressal of your grievances.

21Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Information Technology Act, 2000, and all other applicable legislation in force in India.

All disputes, controversies, or claims arising out of or in connection with these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

23Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any other policies or guidelines published by Quickeee on the Platform, constitute the entire agreement between you and Quickeee with respect to your use of the Platform and the Services.

Amendments. Quickeee reserves the right to amend these Terms at any time. For material changes, Quickeee will provide notice via email or in-app notification at least 15 (fifteen) days before the change takes effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the amended Terms.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect.

Waiver. No failure or delay by Quickeee in exercising any right or remedy shall operate as a waiver of such right or remedy.

Assignment. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Quickeee. Quickeee may assign or transfer its rights and obligations in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, without your consent.

Relationship of the Parties. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Quickeee.

Language. These Terms are drafted in the English language. In the event of any conflict between the English version and any translated version, the English version shall prevail.

24Data Infrastructure & Residency

All user data collected and processed by Quickeee through the Platform — including account information, order data, payment records, delivery details, and support communications — is stored and processed exclusively on servers operated by Amazon Web Services, Inc. ('AWS'), located in the Mumbai, India region (ap-south-1). This includes all application servers, databases, file storage, and associated cloud infrastructure used to operate the Platform.

Quickeee does not transfer or replicate user data to servers located outside India as part of its core platform operations. In the event any cross-border data transfer becomes necessary in the future, Quickeee shall ensure such transfers are conducted in compliance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

25Third-Party Service Providers

To operate and deliver the Services, Quickeee engages certain third-party technology and service providers who may process your personal data on Quickeee's behalf. By using the Platform, you acknowledge that your data may be processed by these providers to the extent necessary for the delivery of the Services.

25.1 Payment Processing — PayU

Online payment transactions on the Platform are processed by PayU Payments Private Limited ('PayU'). When you make a payment, your payment details (including card information, UPI handles, and transaction data) are transmitted directly to and processed by PayU in accordance with PayU's terms of service and privacy policy. Quickeee does not store your full card details. PayU is a PCI-DSS compliant payment service provider.

25.2 Delivery and Logistics — Pidge

Last-mile delivery services on the Platform are facilitated through Pidge Technologies Private Limited ('Pidge'). To enable delivery, your order details and delivery address are shared with Pidge. Quickeee receives real-time location data of the assigned delivery rider from Pidge during the active delivery window solely for the purpose of providing you with live order tracking. Rider location data is used only for tracking purposes, is not linked to your personal profile, and is not retained beyond the completion of the delivery.

25.3 Authentication — Firebase (Google)

User authentication on the Platform, including mobile number verification via One-Time Password (OTP), is powered by Firebase Authentication, a service provided by Google LLC ('Firebase'). When you register or log in using your mobile number, that number is transmitted to Firebase for the purpose of generating and validating OTPs. Quickeee uses Firebase solely for authentication purposes and does not use it for advertising or analytics.

25.4 Customer Support — Freshchat (Freshworks)

In-app and in-platform customer support is powered by Freshchat, a service provided by Freshworks Inc. ('Freshchat'). When you initiate a support conversation, your name, contact details, and the content of your support interactions are processed by Freshchat on Quickeee's behalf. This data is used solely to provide you with customer support and to maintain a record of your support history. If you share any photographs or documents during a support conversation via Freshchat, such content is processed and stored by Freshchat in accordance with their data retention policies.

26AI Stylist Feature

Quickeee offers an AI-powered personal styling assistant feature ('AI Stylist') on the Platform. The following terms apply to your use of the AI Stylist:

26.1 Data Collected During AI Stylist Sessions

When you use the AI Stylist, the feature may collect certain inputs you provide during the session, including your style preferences, occasion or vibe, size information, and gender. These inputs are used solely to generate personalised outfit recommendations and lookboard suggestions within that session.

26.2 Session-Only Data Processing

The AI Stylist does not retain your preferences, inputs, or conversation history beyond the duration of an active session. Once your session ends, all session data is automatically discarded and is not linked to your Account or used to build a persistent profile. Each AI Stylist session begins without any memory of prior sessions.

26.3 No Cross-Session Profiling

Quickeee does not use your AI Stylist session inputs for cross-session profiling, targeted advertising, or training of AI models without your explicit consent. Recommendations generated by the AI Stylist are based solely on inputs provided within the current session and Quickeee's product catalogue.

26.4 Feature Availability

The AI Stylist feature may not be available at all times and may be modified, suspended, or discontinued at Quickeee's discretion. Quickeee does not warrant the accuracy, completeness, or suitability of any styling recommendations generated by the AI Stylist. All purchase decisions remain solely at your discretion.

27Contact

For any queries, concerns, or communications relating to these Terms: