How can we help?

We aim to deliver every order within about 60 minutes, as long as your address falls inside a serviceable zone. This is our operational target rather than a guarantee — timing can be affected by peak demand, traffic, weather, or an address we can't reach.

A delivery fee may apply to some orders. Whenever it does, the exact amount is shown at checkout before you confirm — there are no surprise charges after the fact.

Yes, as long as it hasn't been dispatched yet. Cancel from My Orders in the app before the order is marked "Out for delivery." After that, accept the delivery and raise a return instead — see Returns & refunds.

Track it live in the app first. If it's well past the estimate or something looks stuck, email support@quickeee.com with your order number and we'll check on it right away.

On eligible items you can choose Try & Buy at checkout. Our delivery partner waits while you try things on, and you keep only what you want. Anything that isn't right goes back on the spot.

You get a 30-minute trial window at your doorstep. Look for the Try & Buy tag on a product or in your bag to know it's eligible.

You're only charged for what you keep. If you return everything during the trial, you won't be billed for those items. For any payment that needs adjusting, reach us at support@quickeee.com.

You can raise a return within the window shown on the product page — usually 7 days from delivery. The item needs to be unworn, unwashed, and returned with all original tags and packaging.

A few things aren't eligible unless they arrive defective or damaged:

• Items marked Final Sale or Non-Returnable
• Innerwear, undergarments, swimwear, and similar personal-hygiene items

Open My Orders, pick the item, and raise a return with the reason (add a photo if asked). Our partner collects it and does a quick quality check at your door. Once it clears, your refund is on its way.

After a return is approved, refunds land within:

• Card / net banking / UPI — 5–7 business days
• Quickeee wallet — within 24 hours
• Cash on Delivery — 7–10 business days to your bank via NEFT/UPI

Bank-side delays are outside our control, but if something looks stuck, write to us.

Report it within 48 hours of delivery — raise a return in the app or email support@quickeee.com. After a quality check we'll arrange a replacement or a full refund, your choice.

At checkout you can pay by:

• Credit & debit cards (Visa, Mastercard, RuPay, Amex)
• UPI and net banking
• Mobile wallets
• Cash on Delivery, where available
• Quickeee wallet credits and coupon codes

If money left your account but the order didn't go through, we auto-refund to your original payment method within 7–15 business days. For anything urgent, email support@quickeee.com with your transaction reference.

A GST-compliant invoice is generated for every completed order. Find it in your order history in the app, or check your registered email.

Request deletion from the account settings section in the app, or email support@quickeee.com. Please settle any open orders or disputes first.

Tell us straight away at support@quickeee.com so we can help secure it. Keep your password and OTP to yourself — we'll never ask for them.

Your data is stored and processed on servers in India (AWS Mumbai). Full details are in our Privacy Policy.